Customer Reviews

From purchase to delivery to after-sales support, we like to think we provide exceptional customer service every step of the way and appreciate all customer feedback in order to help us improve along the way. Please see below some recent customer reviews and testimonials.

  • Chris and Danny compliment: professional, courteous, polite, careful and delightful. Thank you so much for your hard work.

    Dr and Mrs Holehouse
  • From asking advice in the showroom to delivery this was a great experience. Communication with us was good, and Chris and James were incredibly helpful when they delivered our super-king bed. They didn't seem at all rushed, and were careful and precise in all they did. We are thrilled with our lovely new bed, and will definitely be going to Francis next time.

  • I bought a bed from the bed store. The staff were very helpful and explained the difference between each of the mattresses and the options available to us. Josh was also very understanding when helping us choose some pillows and we were impressed with his expertise and knowledge. We recommended them to my father who is 87 and he also bought a bed and is extremely happy with it too. He spoke very highly of the delivery team who were very professional and friendly. Great customer service all round from this local store!

    Fiona Packham
  • Thank you so much to Ollie and Chris for delivering my new bed. They were kind and very friendly. Brilliant service!

    Sharon D Jones
  • Alex was very helpful and knowledgeable when we were choosing a mattress. Thank you Alex!

    Hugh Swainston
  • Very professional and helpful. Polite and friendly. Highly recommend.

    Barbara Deeley
  • Good choice of beds and helpful staff.

    Claire Pearson
  • Customer service second to none! Well informed staff, helpful and considerate. Lovely quality items. Thank you.

    Mrs M King

This site uses cookies. By continuing your visit, you accept their use as set out in our Cookie Policy. OK