We can deliver every item we sell and our drivers work only for us. We do not use outside couriers which means that we retain complete control of quality and also customer feedback – both very important to us at Francis of Malvern.
When our drivers arrive at your home they will check the route to your room of choice. They will then carry your goods in and position them for you, unpacking them and removing all of the packaging. This can sometimes involve dismantling and reassembling furniture and even taking off and replacing internal doors.
Our drivers are happy to give as much advance notice to customers as possible and this often involves a phone call or text shortly before we are going to deliver. In the unlikely event of any problems with your delivery our drivers will wait and liaise between customers and our sales staff to resolve any issues as quickly as possible.