Delivery Service

We deliver every item we sell and our drivers work only for us.

We do not use outside couriers which means that we retain complete control of quality and also customer feedback – both very important to us at Francis of Malvern.

When our drivers arrive at your home they will check the route to your room of choice. They will carry your goods in and position them for you, unpacking them and removing all of the packaging. This can, therefore, sometimes involve dismantling and reassembling furniture and taking off and replacing internal doors.

Our drivers are happy to give as much advance notice to you as possible; and this will often involve a phone call or text message shortly before we are going to deliver. In the unlikely event of any problems with your delivery; our drivers will wait and liaise between yourself and our sales staff to resolve any issues as quickly as possible. Please feel free to contact us if you have any further problems.