Covid Update July 2021

We are a small team of only 22 staff so it would be catastrophic to our livelihoods if a member of our team caught Covid-19. We therefore respectfully request that customers continue to wear masks whilst visiting our shop and follow the 'Hands-Face-Space' guidance that has been in place throughout the pandemic.  Protective screens, hand sanitising stations and social distancing notices will also remain in place.

During these turbulent times it is more important than ever for us all to do our bit to support independent businesses and protect each other so we thank you for your continued support and understanding.

We hope to see you (safely) in store soon!

Kindest regards, Team Francis

The Francis of Malvern Sensational Summer Sale is here

Our sensational Summer Sale is here and there are offers across all of our departments including furniture, lighting, flooring, bedroom, accessories and mobility. Visit us instore or online from 3rd July – 31st August to order and take advantage of our discounts and promotions.

As well as our Summer Sale we will continue to provide an outstanding level of service and customer care during your purchase and after delivery. At Francis of Malvern our aim is to keep our customers for life and we’ll do whatever we can to make sure that you get the right product, advice and care.

We have recently refurbished our stores and we would love to show you around. With our safe and socially distanced stores, we can take all the time you need to specify and agree your purchase. We can help with everything including removal of old furniture, fitting and delivering. We can even assist with room design in using our in-house expert.

We will be opening on Saturdays from the 3rd July, so watch this space and we’ll let you know. If you’d prefer to book an appointment for a specific time, then please contact us on 01684 573823 or email [email protected]. We’re here to help and with our Summer Sale there’s no better time to visit our website or showrooms.

We have a wide range of brands available, many of which feature in our summer sale and include Parker Knoll, G-Plan, Brintons, Hypnos, Harrison Spinks and Vispring. You can find a full list of the brands we stock under the menu headings on our website.


Francis of Malvern adapting to change

We wanted to assure all of our customers that whatever happens with new rules, legislation or tier categorisation; everybody at Francis of Malvern are committed to ensuring the safety of our customers first and foremost. This also applies to the great team of people that we have working within the organisation; we have relied on them throughout 2020 and they continue to do an outstanding job amidst such adversity and uncertainty.

You may have learned that we have been investing in our stores this year and our website; therefore we are committed to serving our local area with high quality furniture, flooring, curtains and upholstery; alongside excellent levels of service, installation and fitting. We are proud of our position within our local community; and were recently asked to contribute to a short video about business and retail within the Malvern Hills.

Our very own Donald MacKenzie makes an appearance just a few minutes in – taking safety into consideration with his mask on, of course. Whilst we’re mandated to wear those masks you can be sure that we’re smiling behind them and that our team are all looking forward to having great conversations with our customers in 2021.

Please take care and we’ll be making sure we continue to provide an excellent level of service that is safe and efficient at all times.

You can view the video here and Donald appears 90 seconds in: View on Facebook

NEW Investment at Francis of Malvern

Francis of Malvern’s investment

During the lockdown we’ve been working hard behind the scenes and have invested in both our physical and online stores. We can’t wait to welcome you safely back in to our stores, which have all undergone a refurbishment and investment programme in preparation for the installation of new products, room sets, lighting, upholstery and carpets – they ‘re really looking good and we encourage you to visit when you can. We’re offering personal shopping services too so if you’d like to book a time, please do give us a call.

As well as refreshing and refurbishing our physical stores we’ve also invested in our online shop and you can now browse and order a whole range of products from our website. This is an important investment and will allow you to continue making home improvements and adding key pieces of furniture, even if we face further lockdowns. It’s really easy to order online and importantly we’re just at the end of the phone if you did need any assistance or support. You can be certain that we will treat your online transactions with the same care and attention that you receive in-store – this really is an extension of the Francis of Malvern brand and business and has been designed to offer you even more convenience and an alternative way to shop.

Where will we go from here in the world of furniture and interiors?

We have a number of exciting projects in 2021 as we expand our flooring section and invest further in our fitting team. Our aim is to become your first choice go-to retailer for all your home improvements and interiors. It’s the small and personal touches that make shopping enjoyable - and it should be enjoyable. We want to remove the stress and be a retail partner that you enjoy visiting, either in-store or online, and enjoy interacting with. The world seems to still be turning and we’re certainly prepared for 2021 and, more importantly, we’re looking forward to 2021 and making sure we bring you the latest brands for all things interiors, delivered with an outstanding level of care, attention to detail and service.


Covid Update

Following the latest announcement of the National Lockdown we have had to make the following changes to our service levels and daily running. In order to protect our customers and colleagues, we will be applying the following safety measures from 5 November 2020 until further notice:


We will be closed to the public so will not be able to provide you with the same face to face friendly welcome but we will be here for you at the end of the line and via email for any advice to help talk you through your purchases.



We are delighted to say that our delivery service will still be continuing. The team will still be wearing all the necessary PPE required to have a full Covid Safe delivery process. IE: Masks, hand sanitizer and shoe covers (on request). We believe that all our suppliers will be manufacturing as ‘the new’ normal so we don’t foresee this new lockdown restriction will delay goods any further than they currently are. We will endeavour to notify all our customers of any further developments or changes.

We hope that you, your families, friends and colleagues all stay safe and healthy.

Kindest regards, Team Francis

Interior Design

The Finishing Touches

Interior Design & Finishing the Home

Over the last few months many of us have invested in home, interior design and finishing the home. We’ve also invested in family and the simpler things in life. This has been a real positive of 2020 as we’ve had time to reconnect with our living spaces whilst observing nature, slowing down and valuing everything a little more. But there maybe a few finishing touches that we can help you with and we’d love for you to contact us or safely visit our stores where we can assist you with a wide range of flooring, furniture and accessories for the entire home.

Furniture & Flooring

At Francis of Malvern we have an enviable range of flooring and a newly refurbished flooring department. So it’s here that you’ll find all you need hard flooring, wooden floors, laminates and rugs. If you’ve been busily decorating your home and have completed all you can then it might be that the flooring is the final piece of puzzle and will complete your overall look and design. But it’s not just flooring that can finish a room, it may be the signature or statement piece of furniture that you need or a new sofa and chairs. We have furniture and interior products for every room in the house and you can view our entire product range on our newly launched website. Seemingly everything is new at Francis of Malvern!. Please do take a look at the new website though and let us have any feedback too.

Interior Design Support

Naturally we love the home and we get a kick out of helping our customers finish their homes, whether that’s flooring, furniture or lighting. There is nothing quite like a newly decorated room having it’s carpet laid and furniture carefully placed in to position. It’s one of those moments in life that you smile involuntarily and think the newly finished space each morning that you wake up – unless that space is your refurbished bedroom and in which case you get to smile the moment you wake up. The team here are ready and waiting to chat through anything you need and help you organise those finishing touches that complete the picture and help you to create the home that you imagined.

Personal Furniture Shopping Experience

We are also extremely flexible and here to facilitate you in the safest and most convenient way. Our stores are complying with all requirements and we’re going above and beyond to ensure everything is kept as safe as possible. If you prefer to speak by phone or would like to organise a personal shopping experience then you only have to contact us on 01684 573823. But if you’re happy to visit then you can find our location here and we’re open Monday – Friday from 8:30am – 5:30pm and Saturdays by appointment only.

Francis of Malvern Covid 19 Customer Update

We are back in business!

Call us today on 01684 573823

All of our departments are now open Monday – Friday 8.30am-5.30pm.

We are advising all customers we are back in business and to call in advance to make an appointment with one of our sales team. This is to help us limit the number of customers in the store at any given time due to COVID-19. Alongside this we have taken a number of other steps to make sure your shopping experience is as safe and enjoyable as possible.

Our delivery staff are back out on the road delivering and fitting; they are equipped with the necessary PPE to make sure that their visit is as safe as possible. We are now also able to dispose of your old bed/furniture (please speak to a member of staff for further details).

Many of our suppliers are not quite running on full capacity as of yet so lead times are slightly longer than usual but our sales team will be happy to advise on alternative options if you require something that little bit sooner.

We would also like to make our customers aware that our website is still being worked on and is not fully completed at the moment; therefore we would advise anyone with any queries or questions to call us on 01684 573823 so we can assist you in these ever-changing circumstances.